Welcome to POWTheShop Store!

You can find us:



Nicosia #1: 250 Ledras Street, 1011 - Tel: +357 22253020



Nicosia #2: Nicosia Mall, 2, Madrid Str., 1st Floor Lakatamia - Tel: +357 22370038



Nicosia #3: Mall of Cyprus, Latsia



Limassol : My Mall, Franklin Roosevelt 285, 1st floor



Ayia Napa: 34 Nissi Avenue, 5330



LEGAL POLICY



Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by Cyprus Law law and all disputes will be decided through the Courts of Cyprus..



POW! The Shop the trading name of



EOWYN LTD



Cyprus Registered Company HE351440 VAT: CY10351440Z



All our prices include VAT in Cyprus.



Order Acceptance



This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full or part payment.



Non Acceptance Refusal Of Transaction



We reserve the right not to accept your order or to cancel your order if any of the following apply



We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.



Payment has been made fraudulently or by illegal means.



The goods are unavailable from our stock.



The items are no longer currently available from the manufacturer.



We have made an error in product pricing, delivery cost or product description.



We do not supply to your address.



Wrongly Calculated Shipping Fees



In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit credit card used).



Order Cancellation



We want you to be happy with your purchase. For online orders your have the right to cancel an order before one day before is shipped.



Complaints



We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Email us at [email protected]



SHIPPING POLICY



We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.



Delivery may be made by courier, delivery company, post office depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.



If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcels) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.



Charges



Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.



At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.



Lead Times



Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.



Payment information:



We accepted credit cards and cash at the shop and online payments by payment links.



Delivery Method



We will deliver to you using the most suitable and economical method available to us at our discretion.



Delivery Attempts



We use a number of different delivery methods to get your order to you. You will be advised when we dispatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due.



Damaged, Missing, Faulty Or Incorrect Goods



Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.



Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at [email protected]. You must tell us within 48 hours of receipt.



Orders delivered to local or overseas addresses must be returned to us at your own expense. (All products returns should be in resalable condition)



We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.



Returns and Refund Policy



The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.



Items that cannot be returned:



Digital Goods



Games credit



Subscriptions



Food and beverages



Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).



POW! The Shop



Nicosia Mall ,



Marditis 2,Lakatamia



2306, Nicosia, Cyprus



Please ensure returned goods are suitably packed for transport. Do not write on, attach tape or labels to the product retail packaging itself.



All goods must be returned in new, salable unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.



We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.



We will refund the basic delivery cost (if applicable) We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If you paid by credit or debit card we will only make a refund to the same card.


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